1. About us

This website is operated by viron Compliance Ltd (“viron”, “we”, “us”, “our”).

Contact

Email: info@viron.eco
Phone: +49 160 97043763

2. Scope of these Terms

These Terms apply to:

• your access to and use of our website (including viewing content, contacting us, and browsing our blog/insights); and
• online booking of any services shown on the “Book Online” page.

If we sign an engagement letter, statement of work (SOW), master services agreement (MSA), or similar contract with you, that written contract will govern the services and will prevail over these Terms to the extent of any conflict.

3. Who may use the website

You may use the website only if you:

• can form a legally binding contract under applicable law; and
• use the website in compliance with these Terms and all applicable laws and regulations.

We primarily provide services to business customers. If you use the site as a consumer, mandatory consumer protection laws may apply and cannot be excluded.

4. Our services (website information)

We provide environmental compliance support, including EPR-related services (e.g., registrations, representative services, reporting operations and take-back/recycling coordination). Service availability can vary by country and by waste stream and may change over time.

Information on the website is provided for general information only. It does not constitute legal advice, regulatory advice, or a guarantee of compliance outcomes. You remain responsible for your legal and regulatory obligations and for decisions made based on information obtained from the website.

5. Booking services online

5.1 Service descriptions and timing

The website may allow you to book services online (including service duration estimates). Any time estimates are indicative.

5.2 Prices, taxes, and third-party costs

Prices displayed online are stated in EUR unless indicated otherwise. Taxes (including VAT or similar sales taxes) may apply depending on your location and status.

Some compliance services involve third-party fees or costs (e.g., producer responsibility organisations, authorities, recyclers, logistics providers). Unless expressly stated otherwise in writing, such third-party costs are not included in our service fees and will be charged separately or paid directly by you.

5.3 Payment

If online payment is enabled, payments are processed through third-party payment providers. You agree to comply with their terms where relevant. We may require full or partial prepayment before commencing work.

5.4 Client inputs and cooperation

You agree to provide complete, accurate, and timely information needed to deliver the services. Delays, incomplete data, or inaccurate information may affect timelines, scope, and fees.

5.5 Rescheduling and cancellations (online bookings)

Unless a different policy is stated during booking or in writing:

• You may request to reschedule a booked appointment up to 24 hours before the start time.
• Cancellations less than 24 hours before the start time (or no-shows) may be charged in full.
• If we need to reschedule due to unforeseen circumstances, we will offer an alternative time or (if applicable) a refund of any prepaid appointment fee for the cancelled session.

5.6 No guarantee of regulatory outcomes

Where services involve registrations, submissions, approvals, reporting, or coordination with third parties or authorities, outcomes and timelines may depend on external parties. We do not guarantee acceptance, approval, response times, or specific regulatory outcomes.

6. Acceptable use

You must not:

• use the website in any way that is unlawful, fraudulent, or harmful;
• attempt to gain unauthorised access to the website, hosting environment, or any connected systems;
• interfere with or disrupt the website (including by introducing malware, scraping, or denial-of-service activity);
• copy, reproduce, modify, or distribute website content except as permitted by law or with our prior written consent.

7. Intellectual property

All content on the website (including text, graphics, logos, images, layout, and design) is owned by or licensed to viron and is protected by intellectual property laws.

You may view and print pages for your own internal business use only. Any other use requires our prior written permission.

8. Third-party links and embedded services

The website may include links to third-party websites and may rely on third-party components (e.g., booking widgets, embedded content). We do not control third-party content and are not responsible for third-party websites, services, availability, or their privacy practices. Your use of third-party services may be subject to separate terms and policies.

9. Disclaimer of warranties

To the maximum extent permitted by law, the website and its content are provided “as is” and “as available”. We do not warrant that:

• the website will be uninterrupted, secure, or error-free;
• the content is complete, accurate, or up to date for your specific situation; or
• defects will be corrected immediately.

10. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, consequential, or special damages (including loss of profits, revenue, data, or business interruption) arising out of or in connection with your use of the website or any booked services.
• Our total liability for direct damages arising out of or in connection with these Terms will not exceed (a) the amounts paid by you to us for the specific service giving rise to the claim during the 3 months before the event giving rise to liability, or (b) EUR 500, whichever is higher.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (e.g., liability for intent, gross negligence, or death/personal injury caused by negligence, where applicable).

11. Indemnity

If you are a business user, you agree to indemnify and hold viron harmless from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, unlawful use of the website, or misuse of our content.

12. Suspension and termination

We may suspend or restrict access to the website (in whole or in part) if we reasonably believe you have breached these Terms or if necessary for security, maintenance, or legal reasons.

We may refuse or cancel online bookings if necessary for operational, compliance, or legal reasons. Where applicable, we will refund prepaid fees for cancelled appointments that we do not deliver (unless cancellation is due to your breach or misuse).

13. Privacy

Our processing of personal data is described in our Privacy Policy. By using the website, you acknowledge that you have read it.

14. Changes to these Terms

We may update these Terms from time to time. Changes take effect once posted on the website with an updated “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Governing law and jurisdiction

Unless a separate written services contract states otherwise, these Terms are governed by the laws of Saint Christopher and Nevis.

If you are a consumer and mandatory laws in your country provide you additional rights or require a different governing law/jurisdiction, those mandatory rules will apply to the extent required.

16. Contact

Questions about these Terms:
Email: info@viron.eco
Phone: +49 160 97043763